Help and FAQ

Clients, purchase, dashboard, renewal, device limits, and answers to common questions

Frequently asked questions

Short answers to what support hears most often.

Which client should I download?
For Windows we recommend our EvilFox VPN client — get the .exe on the Download page or from de4ima.uk. For VLESS / Remnawave you can also use Hiddify, Happ, or V2RayTun. For AWG / WireGuard use Amnezia VPN (prefer 4.8.18.0). NaiveProxy — Karing.
What is the difference between 3x-ui, Remnawave, and Amnezia?
3x-ui — a config for a chosen server. Remnawave — one HTTPS link for many servers, with traffic and device limits. Amnezia — AWG 2.0 / WireGuard / NaiveProxy in a separate AWG dashboard. Buy and open configs in the matching section to avoid confusion.
Is there a free trial?
Yes, if a “3 day” / demo plan is enabled: once per account. You usually need to link Telegram with an @username to limit abuse. After the demo, buy a regular plan or renew from balance.
Why does Remnawave show “—” instead of devices?
New subscriptions store the panel id immediately. Older or imported configs get the id resolved automatically when you open the dashboard (from the subscription link). Refresh after a few seconds. If it stays “—” or “?”, contact support with the config ID.
VPN is connected but sites still look “local”
Enable full tunnel mode: in Hiddify — VPN mode (during setup choose region “Other”, not “Russia”); in V2RayTun — tunnel mode; in EvilFox — make sure the config/subscription is added and the connection is active. Without VPN/tunnel mode some traffic bypasses the tunnel.
How do I renew, and what is auto-renew?
In the dashboard click “Renew” — the amount is charged from your balance. In profile you can enable auto-renew from balance (not a card charge). If buttons are greyed out, check balance, plan term, or a panel message; for Amnezia use the AWG dashboard.
Where is the Amnezia config and how do I change server?
Only in the AWG dashboard. Open the config → import vpn:// or key text into Amnezia VPN. Server change — “Change server”. Renewal is there too. Amnezia configs are not in the main dashboard.
Remnawave device limit exceeded — what now?
Disconnect extra devices in the client or buy slots in “Devices”. While over the limit, the panel may disable the subscription. Extra GB — “Extra GB” for the current paid period.
Can I get a refund?
Refunds follow the refund policy and rules. Permanent bans for abuse (key sharing, demo farming) are not lifted.

Three connection types

Shops and dashboards are separated on this site — do not mix them up:

  • 3x-ui — one server, VLESS / VMess / Trojan and more. Buy: Buy config. Configs are in the dashboard.
  • Remnawave — multiserver subscription, one https://… link for several regions. Buy: Remnawave. Subscriptions are also in the dashboard (Remnawave column: devices and traffic).
  • Amnezia (AWG / WireGuard / NaiveProxy) — a separate protocol and app. Buy: Buy Amnezia. Configs are in the AWG dashboard, not in the main 3x-ui list.

Getting started

  1. Sign up and log in.
  2. Top up your balance (card, SBP, Digiseller, or a top-up code — whatever is available).
  3. Choose a section: 3x-ui, Remnawave, or Amnezia. If available — a “3 day” demo.
  4. Download a client on Download (Windows: EvilFox VPN), copy the link or config from the dashboard, and import it into the app.

Clients and apps

The full list is on the Download page.

EvilFox VPN (Windows) — our client: subscriptions and configs from the dashboard, Kill Switch, RU/EN, light/dark theme. Direct .exe: EvilFox.exe.

Hiddify / Happ / V2RayTun — for VLESS and Remnawave subscriptions. Amnezia VPN — for AWG / WireGuard. Karing — for NaiveProxy (naive+https://).

Sign up and log in

Enter email and password when registering. Forgot your password — reset it. Social / Telegram login may be available if enabled. A referral link at signup is applied automatically; the partner program is under Referrals.

Top up balance

In the dashboard open “Top up”. Card, SBP, or other methods depend on site settings. You can enter a top-up code or redeem a Digiseller code if that section is available.

We do not charge your card automatically. Services are paid only from your site balance. In profile you can enable voluntary auto-renew from balance — not a card binding, just a debit from already credited funds when a config expires.

Buying 3x-ui

The “Buy config” section — plans for one server or bundles for several 3x-ui nodes. On purchase choose a server and, if needed, inbound / protocol. Paid from balance. The link and QR appear in the dashboard.

For a single config you can transfer the subscription to another server (monthly transfer limit applies). An aggregate subscription link for all active configs is in the “Subscription” block in the dashboard.

Buying Remnawave

The Remnawave section — packages with one subscription URL for multiserver access. After purchase an https://… link appears in the dashboard. Works with EvilFox, Hiddify, v2rayNG, Streisand, and other URL-import clients.

The subscription has a traffic limit and often a device (HWID) limit. Extra GB — “Extra GB”; extra devices — “Devices”. On renewal, older unlimited panel subscriptions may switch to a fixed limit — that is expected.

Buying Amnezia (AWG / WireGuard / NaiveProxy)

The “Buy Amnezia” section — AWG 2.0, WireGuard, or NaiveProxy, server from the list. Configs live in the AWG dashboard and are not mixed with 3x-ui or Remnawave.

For AWG/WG install Amnezia VPN and import a vpn:// link or config text. For NaiveProxy — Karing and a naive+https:// link. Server change and renewal are in the AWG dashboard.

Dashboard

The main dashboard — 3x-ui configs and Remnawave subscriptions: link, expiry, renew, QR. For Remnawave the table loads traffic and devices asynchronously (spinner, then numbers).

The Amnezia dashboard — AWG / WireGuard / NaiveProxy only. Balance history is under Actions. Traffic stats (if enabled) — statistics.

If the marketplace is enabled, a purchased config may first land in frozen — activate it when you are ready to start the term.

Renewal

In the dashboard click “Renew” on the config or open the renewal page. The amount is charged from balance; for Remnawave price and term come from the package, for Amnezia — from the AWG dashboard.

With auto-renew enabled in the profile, the system will try to renew the config from balance before expiry if funds are sufficient.

Remnawave: traffic and devices

In the dashboard a Remnawave subscription shows used traffic and limit. Extra GB — Extra GB (for the current paid period).

The device (HWID) limit is controlled by the panel. Base slots are set when the subscription is issued; exceeding the limit may restrict access. Buy extra slots in “Devices” if available.

Aggregate subscription link

In the dashboard “Subscription” block there are two personal links — they pull all active 3x-ui and Remnawave configs from the main dashboard (not Amnezia). Handy for clients with auto-updating server lists. You can copy a single config link from the table row.

Device limits and rules

Remnawave: the per-subscription device limit is set in the panel (see the Remnawave column in the dashboard). Do not exceed it — otherwise the subscription may be disabled until you buy slots or remove extra devices.

Service rule: one issued subscription/link is not for mass sharing or simultaneous use on a large number of devices beyond the limit. Abuse (including demo farming) may lead to account blocking.

Refunds — see the refund policy and rules. Permanent bans for violations are not lifted.

Support

Create a ticket in the support section. Include the config ID from the dashboard, type (3x-ui / Remnawave / Amnezia), client (EvilFox, Hiddify, Amnezia…), and what you already tried. Before contacting us, check that the app is up to date and the copied link is correct.

Didn’t find an answer? Contact support.

Open a ticket